Shipping policy

Shipping Policy

Last Updated: [Nov 27th 2024]

At Oxygen Nutrition NZ / Australia, we strive to ensure the efficient and secure delivery of our products. This Shipping Policy outlines the terms and conditions for all orders shipped from New Zealand to Australia or within New Zealand.

1. General Shipping Terms

1.1. Dispatch Location

All orders are dispatched from our facility in New Zealand.

1.2. Shipping Destinations

We ship exclusively to:

• Addresses within New Zealand.

• Addresses in Australia.

1.3. Processing Time

• Orders are processed within 3-5 business days after payment is successfully received.

• Processing times may extend during peak periods, public holidays, or due to unforeseen circumstances.

1.4. Shipping Carrier

We use reliable third-party carriers for all deliveries. However, we do not guarantee shipping times and are not responsible for delays caused by the carrier.

2. Shipping Costs

2.1. Responsibility for Costs

• All shipping costs, including duties, taxes, and customs fees (if applicable), are the sole responsibility of the client.

• Shipping fees are non-refundable under any circumstances.

2.2. Flat-Rate Shipping

• Flat-rate shipping may apply for domestic (New Zealand) and international (Australia) orders. Rates are determined at checkout based on the delivery address.

2.3. Bulk Orders

For large orders, additional shipping fees may apply due to the size or weight of the package. Clients will be notified before dispatch.

3. Customs, Duties, and Taxes (Australia)

• Orders shipped to Australia may be subject to customs inspections, duties, and taxes as per Australian law.

• It is the client’s responsibility to ensure compliance with all local import regulations and to cover any associated costs.

• Oxygen Nutrition NZ / Australia is not liable for delays or additional charges caused by customs.

4. Delivery Policy

4.1. Delivery Timeframes

• New Zealand Domestic Orders: Estimated delivery is 2-5 business days after dispatch.

• Australian Orders: Estimated delivery is 7-15 business days after dispatch, depending on location and customs clearance.

4.2. Delays

We are not responsible for shipping delays caused by:

• Weather conditions.

• Carrier service disruptions.

• Customs inspections or regulatory holds.

4.3. Delivery Address

• It is the client’s responsibility to provide an accurate and complete delivery address.

• Incorrect or incomplete addresses may result in delivery failure, and additional fees may apply for re-shipping.

5. Risk of Loss

Once an order has been dispatched and a tracking number is provided, ownership and risk of loss pass to the client.

6. Undelivered Packages

If a package is returned to us as undeliverable due to client error (e.g., incorrect address, failure to collect from the carrier), the following conditions apply:

• The client will be responsible for any additional shipping fees to re-dispatch the package.

• No refunds will be issued for unclaimed or undelivered orders.

7. Reporting Issues

If you experience a problem with your shipment:

• Contact us at [office@neurolinkglobal.com] within 48 hours of receiving your package (or the expected delivery date for non-delivery issues).

• Provide your order number and detailed information about the issue.

8. Disclaimer

• Oxygen Nutrition NZ / Australia reserves the right to modify this Shipping Policy at any time without prior notice.

• By placing an order, you agree to the terms outlined in this policy.

 

9. Contact Information

If you have questions about this shipping policy, please contact us:

Email: office@neurolinkglobal.com

Phone: +64-21713884

PO Box 74176
Greenlane
Auckland 1546
NZ