Refund policy
Return and Refund Policy
Last Updated: [Nov 27th 2024]
At Oxygen Nutrition NZ / Australia, we take pride in supplying high-quality nutritional supplements exclusively to health practitioners. Due to the nature of our products, we have established a strict return and refund policy to ensure the integrity of our goods and business operations.
1. Returns Policy
1.1. Eligibility for Returns
Returns are only accepted under the following circumstances:
• The product was damaged in transit, and this was reported to us within 48 hours of delivery.
• The product is incorrect or defective due to an error on our part.
1.2. Non-Returnable Items
For health and safety reasons, the following items are not eligible for return under any circumstances:
• Opened, used, or partially used products.
• Products with tampered or missing seals.
• Products purchased more than 7 days ago.
• Products damaged due to misuse or improper storage by the client.
2. Refund Policy
2.1. Refund Approval
Refunds are granted only if the return request meets our strict eligibility criteria. The final decision regarding refund approval lies solely with Oxygen Nutrition NZ / Australia.
2.2. Refund Amount
• Approved refunds will only cover the cost of the product(s) returned.
• Shipping fees, handling charges, and any applicable taxes are non-refundable.
2.3. Refund Method
Refunds, if approved, will be issued as a credit to your original payment method within 14 business days of receiving the returned product.
3. Reporting Issues
To report a damaged, defective, or incorrect product:
• Contact us via email at [office@neurolinkglobal.com] within 48 hours of receiving your order.
• Provide detailed information, including your order number, photos of the issue, and a description of the problem.
4. Return Process
4.1. Authorization Required
No returns will be accepted without prior authorization from our team. Unauthorized returns will be rejected and returned to the client at their expense.
4.2. Return Shipping Costs
The client is responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service to ensure the safe return of the product.
5. Disclaimer
• Oxygen Nutrition NZ / Australia reserves the right to amend this Return and Refund Policy at any time without prior notice.
• By placing an order, you agree to abide by the terms outlined in this policy.
• We are not liable for any indirect or consequential losses arising from product returns or refunds.
6. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: office@neurolinkglobal.com
Phone: +64-21713884
PO Box 74176
Greenlane
Auckland 1546
NZ